Limitations: Please call us at 80 for shipping to APO, FPO or PO Boxes, Alaska, Hawaii, and international locations. Some changes may be not possible, and carriers may charge a fee if the item is already in the area of your old address, and must be relocated. Ensure the number of boxes present matches the number on the bill This will aid in the return/replacement process.Īddress Changes: If you wish to change the delivery address after the order has shipped, you must contact us directly as soon as possible at 80 and have your order number ready. Please note any damage to packaging, and missing items on the freight bill. Please call us for additional services like white glove delivery or installation.ĭamage: It is your responsibility to inspect the merchandise prior to the truck's departure. An optional Lift-Gate service lowers the palletized shipment down to the ground curbside. Additional fees may be incured for redelivery if you are not present for the scheduled appointment, or if they cannot reach you to schedule the delivery.ĭuring delivery the carrier truck will park on the street as close to your address as possible. Please contact us if you need to add or change this number. They will use the phone number on your order confirmation to call you, please ensure this is the best method to reach you. The carrier will contact you by phone to schedule delivery. Delivery takes place MONDAY-FRIDAY usually during business hours, you must be present and a signature is required. These shipments usually have extended handling times, then ship from the Chicagoland area. Large, heavy, or high value items will ship via LTL freight carrier.
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